Shipping & Delivery

Products – Estimated Delivery Date/Time will be available during checkout page or order status email within 24 hours. We dispatch order within same business day (Cut-off time 07:00 PM IST). You may contact contact.dcihelp@gmail.com for more information with Order number.
Services– Delivery of services will be confirmed to your registered email ID within 8 hours For any issue, you may contact contact.dcihelp@gmail.com with order number.
Card/Codes/Vouchers– Codes will be delivered electronically to your registered email. You may contact contact.dcihelp@gmail.com for more information with Order number.

Return & Refund


*Any Prepaid Game/Gift Card redeemed post delivery will not be applicable for return/refund under any circumstance.

Once delivering your order there are absolutely no return/refunds. The delivered product (Covered under Manufacturer Warranty) is guaranteed to be exactly as described and in working condition, if your delivered product is not as described or not in working condition, email contact.dcihelp@gmail.com within 24 hours of delivery.
In the case that your delivered product is not as described or not in working condition, a full refund will be issued for the full purchase amount only after post validating necessary information from manufacturer. A reverse pickup will be arranged by us for smooth return process (If applicable).

Cancellation and Refund Policy for PSN Digital Download Code and PC DIgital Download Code :

Orders of PC Digital Products and PSN Digital Products Like Fortnite,Apex,Pubg,Xbox Codes cannot be cancelled or refunded for any reason.
In the unlikely event that your digital key is not working, we will contact the key provider on your behalf. The key provider will carry out an investigation and only if they conclude that the key was actually not working, we will issue a replacement key and the old key will get blacklisted. This process will take a minimum of 21 working days. The decision of the key provider will be final in any such cases.

Refund On Cancellation – Any refund requested by customer will attract 10% Penalty.

CUSTOMER CARE

For any queries ,
Contact us at –
Email – contact.dcihelp@gmail.com
WhatsApp +91-7249816104
Phone +91-7249816104